Hotel FAQs

Frequently Asked Questions

• General Hotel Information

  What time is check-in?

  Check-in is from 3.00 pm on the day of arrival. In the case of earlier arrival, we try our best to accommodate our guests where possible. Please note that early check-in is subject to room availability and that a charge may apply. For further details or to book early check-in please call +44 (0)191 640 9500.

  What time is check-out?

  Check-out is at 11.00 am on the day on departure. In the case of late departure, we try our best to accommodate our guests where possible. Please note that late check-out is subject to room availability and that a charge may apply. For further details or to book late check-out please call +44 (0)191 640 9500.

  Does the hotel offer baggage storage?

  Yes, you can leave your luggage at the reception in our luggage room free of charge before check-in or after check-out. Please note that luggage is stored on a first come first served basis.

  Does the hotel have WiFi?

  Yes, Maldron Hotel Newcastle is pleased to offer complimentary WiFi in all public areas and bedrooms.

  Is there a laundry service available?

  Yes, laundry service is available 7 days a week at an extra fee.

  What do I do if I accidentally left some items in the hotel?

  If you have left any items behind following your stay at the hotel, please contact our reception directly via phone on +44 (0)191 640 9500 or email res.newcastle@maldronhotels.com and our team will be happy to organise collection or postage if the item is found.

  Are pets permitted in the hotel?

  No, pets are not allowed in the hotel, with the exception of guide and assistance animals.

  Is the hotel reception desk open 24 hours a day?

  Yes, the reception desk is staffed 24 hours day.

  What is the hotel’s smoking policy?

  Maldron Hotel Newcastle operates a strictly non-smoking policy. We do have a designated outdoor smoking area at the front of the hotel to accommodate guests who smoke. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.

  Is the hotel accessible?

  Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

  Hotel Accessibility

  Do you sell gift vouchers?

  Yes, we have Maldron Hotels gift cards available to purchase at reception or online. Our gift cards can be used in any Maldron Hotel or Clayton Hotel.

  Do you provide printing facilities for boarding passes?

  Yes, our reception team will be happy to help with boarding pass printing if required.

  Does the hotel offer currency exchange?

  No, but we will be happy to direct you to the nearest facility.

  Do you supply travel adapters?

  No, we don’t supply travel adapters, however, there are shops in very close proximity where these can be purchased.

  Does the hotel offer gym facilities on-site?

  The Hotel has a small fitness suite onsite which is free to use for all guests. A larger gym and classes can be found at the Gym Group Newcastle City, just a 2-minute walk away.

• Location & Parking

  Where exactly is the hotel located in Newcastle city centre?

  The hotel entrance is on Newgate street in the centre of Newcastle, just a 5-minute walk up Grainger Street from Newcastle central station. For more information, please visit our location page. 

  How far is the hotel from Newcastle airport?

  The hotel is located 7.7 miles and approx. a 20-minute drive of Newcastle International Airport.

  We recommend taking the Metro which connects the airport with the city centre within 20 minutes. Depart the Metro at either Central or Monument and from here it is a 5-minute walk to the hotel. Exit the station onto Grainger Street and turn right onto Newgate Street, the hotel is directly on your left. Alternativity, you can take a taxi. Journey time and fares depend on traffic.

  Are there any shopping areas nearby?

  Yes, Maldron Hotel Newcastle is perfectly located for a shopping break in Newcastle and close to several great shopping centres. Eldon Square is only a 2-minute walk from the hotel, an indoor shopping centre containing a range of retailers and restaurants. In addition, our hotel is a 5 minutes’ walk from Newcastle’s main shopping street.

  How close are public transport links to the hotel?

  Newcastle central train and metro station is a 4-minute walk from the hotel and there is a bus station directly opposite for links to the wider region.

  What is there to see and do around the hotel?

  A wide variety of attractions are available within walking distance of the hotel, making us the ideal place when exploring everything Newcastle city has to offer. Please see our local guide for inspiration and more details.

  Is there a car rental station near the hotel?

  Yes, there are several car hire companies within a 5-minute walk of the hotel. Please ask our reception team for directions.

  Is there car parking at the hotel?

  No, Maldron Hotel Newcastle does not have a car park on-site. We do have discounts set up with several local car parks for our guests which are in walking distance to the hotel. Full details can be found on our location page.

  Are you close to St James’s Park?

  Yes, our hotel is around a 5-minute walk from St James’s park and is also very close to the gate and into Eldon square for shopping.

• Rooms & Amenities

  What room types does the hotel offer?

  Maldron Hotel Newcastle boasts 265 comfortable and modern bedrooms. Depending on your needs, you can choose between 4 different room types, including Double Rooms, Double Single Rooms, Executive King Rooms and Double Double Rooms. We also have a number of interconnecting rooms available for families and groups.

  Are there wheelchair accessible rooms available?

  Yes, there are 14 fully accessible bedrooms complete with full wet rooms available at Maldron Hotel Newcastle. Also, all public areas are wheelchair accessible.

  Can I get a cot or camp bed in my room?

  Yes, we have cots available on request (subject to availability), however, no further beds are permitted to rooms.

  Do the rooms have air conditioning?

  Yes, all bedrooms have air conditioning.

  Do the bathrooms have a shower or bath?

  All bedrooms have walk-in rainfall showers. Baths are only available in our Executive Double Double bedrooms.

  Does the hotel offer wake-up calls?

  Yes, wake-up calls can be arranged with our reception team.

  What amenities are included in the room?

  All our bedrooms are equipped with an iron and ironing board, in-room safe, tea and coffee making facilities, hairdryer and bathroom toiletries.

• Dining

  What dining options are available at the hotel?

  Whether it be breakfast, lunch, dinner or just a quick snack on the go, our Grain & Grill bar and restaurant has everything to meet your foodie needs 7 days a week.

  Does the hotel offer breakfast?

  Yes, we are renowned for a great selection of breakfast options available each morning. Choose from traditional grilled breakfast items as well as healthier and nutritious options to kickstart your morning. Breakfast is served at our Grain & Grill restaurant 7 days a week from 6:30am to 10.00am Monday to Friday and from 7:30am to 10.30am at weekends and bank holidays.

  Maldron Hotel Newcastle offers both room only and bed & breakfast rates. Room only rates do not include breakfast. If breakfast isn’t included in your rate, you can still purchase breakfast on arrival in the restaurant.

  What time is the restaurant open?

  The Grain & Grill restaurant serves food from 11.00am until 10.00pm.

  Does the restaurant cater food for allergies?

  Yes, all of our menus have a full allergy listing. Please inform your waiter if you have any allergies, vegetarian or dietary requirements and our kitchen team will be delighted to assist.

  Do you offer a gluten-free menu?

  Yes, the hotel has a variety of gluten-free menu options, including a full gluten-free section at breakfast.

  Does Grain & Grill offer a dedicated kid’s menu?

  Yes, a full young diners menu is available for breakfast and dinner.

  Do you have room service?

  Yes, in-room dining is available 24/7. You can order from our Click & Go menu, available through our Guest Service Platform. The food can be then collected at the collection point in our restaurant at your requested time.

  Is there a reservation for dinner required?

  No, a dining reservation is in general not required and we’re happy to accept restaurant walk-ins. However, we advise you to reserve your table in advance to avoid disappointment. To pre-book, please contact our team via phone on +44 (0)191 640 9500.

  Do you cater for large groups? Can I book a private dining space for a special occasion?

  Yes, our hotel caters to groups of all sizes. There are areas of the restaurant and rooms which can be used for private dining. Please contact our events team for more information or to enquire on +44 (0)191 640 9500.

• Meetings & Events

  Are there meeting and event room facilities available at the hotel?

  Yes, Maldron Hotel Newcastle has flexible 3 meeting rooms available on-site along with a central breakout area. Our meeting rooms are suitable for interviews, business meetings, group meetings, training days and courses.

  Does the hotel facilitate conferences?

  Yes, we cater for conferences. Please contact our events team for more information on +44 (0)191 640 9500.

  How many people do your meeting rooms accommodate?

  Depending on the layout, our meeting rooms can accommodate from 2 to 80 people.

  What equipment is included in the meeting rooms?

  All our meeting rooms are equipped with flipcharts, delegate stationery, paper and 75inch Plasma screen with laptop connectivity and inbuilt speakers. In addition, free high-speed WiFi will be provided complimentary in all meeting rooms as well as air conditioning. 

  Are there food and beverage options available?

  Yes, we have a variety of dining options as well as customised menus available for meetings to suit your budget and requirements. For more information, please contact our meetings team via phone on +44 (0)191 640 9510 or email events.newcastle@maldronhotels.com.

  Do you have corporate rates available?

  Yes, we offer corporate rates. Simply get in touch with Jemma on jcross@maldronhotels.com or give the hotel a call on +44 (0)191 6409 514.

• Booking & Cancellation

  What is Click On Maldron and how do I sign up?

  Signing up and being part of Click On Maldron means you can save 10% per room per night every time you book directly on our website (excludes selected sales and promotional special offers). To sign up, visit our ‘Click On Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.

  What is the best way to make a reservation?

  The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call our reservations team on +44 (0)191 640 9500 or email res.newcastle@maldronhotels.com.

  What should I do if I haven’t received a booking confirmation?

  If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can also contact our reservations team via phone on +44 (0)191 640 9500 or email res.newcastle@maldronhotels.com and they’re happy to help.

  What payment methods does the hotel accept?

  At Maldron Hotel Newcastle, we accept cash, all major debit and credit cards on arrival. Pre-payment can also be made online either at the time of booking or via our online check-in process.

  What is the hotel’s credit/debit card policy?

  Bookings require a credit card for guarantee only unless otherwise stated. No cash payment is allowed for bookings, we only take payment via credit card with photographic ID. For some special offers and specific dates, full payment is required at time of booking but these terms will be outlined in the special offer terms & conditions. No rooms will be let unless payment is guaranteed.

  What age are children for the purpose of hotel packages?

  Children are designated as between 2 and 12 years of age. Children over 12 will be charged as an adult.

  How do I make a group or multiple rooms booking?

  Groups can be booked directly with the hotel by emailing res.newcastle@maldronhotels.com or calling +44 (0)191 640 9500. Please note that four adults can share a room.

  Are there any age restrictions when booking a hotel room?

  To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent.

  Can I show up at the hotel without a booking?

  Yes, we can accept walk-in bookings. However, we would always recommend calling ahead to the hotel or pre-booking online prior to arriving to secure your reservation and to avoid disappointment.

  Can I extend my stay?

  Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team at any stage during your stay and we will happily arrange the rest for you.

  How can I cancel or amend my booking?

  If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +44 (0)191 640 9500 or email res.newcastle@maldronhotels.com to cancel or amend your booking.

  What is the hotel’s cancellation policy?

  If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Newcastle offers free cancellation up to 2pm 48 hours prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.

  How can I cancel my reservation if I booked via a third-party website?

  If you have booked via a third-party website or online travel agent, you will need to contact them directly to amend or cancel your booking as we cannot do that on your behalf. Please note that third party websites and online travel agents have their own cancellation policies, so please refer to your confirmation email.

  What does our “no show” policy entail?

  If you do not show on the day of your booking or didn’t successfully cancel, you will be charged the full amount for your first night’s stay. If you have booked our “advanced purchase” or “prepay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay.