Frequently Asked Questions

Check-in time is from 3pm.

Check-out time is before 11am.

Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel including a selection of fully accessible bedrooms. Please contact our team if you would like any additional information.

We do not have parking on-site however, there are a lot of options nearby.

Explore Parking Options 

The hotel entrance is on Newgate street in the centre of Newcastle, just a 5-minute walk up Grainger Street from Newcastle central station.

Our Vitality Breakfast is served Monday to Friday from 6.30am – 10.00am. Saturday & Sunday as well as bank holidays from 7.30am – 10.30am.

There are no booking fees when booking here on our official website, plus if you sign up to Click on Clayton you can enjoy £10 off every night of your booking.

Complimentary high-speed Wi-Fi is available throughout our hotel.

We do not have a fitness facility on site.

Start your day right with our Vitality breakfast. Enjoy a rang of lunch and dinner options at our Grain & Grill bar and restaurant, our menus are specially created by our head chef – serious flavour starts here. Serving food from 11.00am until 10.00pm.

Yes, Maldron Hotel Newcastle has 3 flexible meeting rooms available on-site along with a central breakout area. Our meeting rooms can accommodate up to 80 people and are suitable for interviews, business meetings, group meetings, training days and courses.

If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Newcastle offers free cancellation up to 2pm 48 hours prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.

Contact Us

Our team would be happy to answer any questions you have. Please contact us on +44 191 640 9500 or email