What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Can I claim back on the Stay and Spend Tax Credit Scheme?
Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.
What is the best way to make a reservation?
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +353 (0)1 464 0140.
What should I do if I haven’t received a booking confirmation?
If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can call us on +353 (0)1 464 0140 and we will resend your confirmation email. You can also manage your booking online by clicking the ‘Manage Booking’ at the top of our website.
What payment methods does the hotel accept?
At Maldron Hotel Newlands Cross, we accept major debit and credit cards, cash and contactless payments.
What is the hotel’s credit/debit card policy?
A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note that nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly outlined in the special offer terms and conditions).
For all rooms that are being paid for in cash must be accompanied with photographic ID. No rooms will be let unless payment is guaranteed.
What age are children for the purpose of hotel packages?
If the children are under 12 you can avail of family packages.
How do I make a group or multiple room booking?
You can make a group booking online of up to 8 rooms. If you require more than 8 rooms, you can call us on +353 (0)1 464 0140 to make a group booking.
Bookings of 10 rooms or more: We reserve the right to request a deposit on bookings of 10 rooms or more and further terms & conditions may apply. For further details please contact us directly.
Are there any age restrictions when booking a hotel room?
Guests must be over 18 years of age to book a hotel room. All under 18s must be accompanied by a guardian or parent.
Can I show up at the hotel without a booking?
Yes, we can accept walk-in bookings. However, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team if you plan to extend your stay.
How can I amend or cancel my booking?
If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +353 (0)1 464 0140 to cancel or amend your booking.
What is the cancellation policy?
If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Newlands Cross offers free cancellation up to 2pm on the day prior to arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
What does the “no-show” policy entail?
In the event of a guests’ no-show, an amount equal to the value of the first night’s accommodation charge will be applied to the credit card that was used to guarantee the booking (‘the Cancellation Fee’). Deposits paid by the guest will be applied against the Cancellation Fee owing.
How can I cancel my reservation if I booked via a third-party website?
Unfortunately, we are unable to cancel reservations booked through a third-party website or travel agent. You would have to contact the third party website to arrange a cancellation. Please note that they have their own cancellation policies, so please refer to your confirmation email.