Accessibility Guide

1. Welcome 

Welcome to Maldron Hotel South Mall, a modern four-star hotel located in the heart of Cork City overlooking the River Lee. The hotel offers 163 contemporary guest rooms, meeting facilities, and on-site dining including the Grain & Grill restaurant and Red Bean Roastery café. 

The hotel is committed to providing a welcoming and inclusive environment for all guests, including those with mobility, sensory, or accessibility needs. Staff are available to assist guests before arrival and during their stay to ensure comfort and ease of access throughout the property. 

Guests staying at the hotel can easily access many of Cork’s cultural and historic attractions within walking distance.

2. Contact Information 

• Address: 93 South Mall, Cork City, County Cork, Ireland, T12 EE72
• Telephone: +353 21 203 7000
• Email: info.southmall@maldronhotels.com •
• Website: Maldron Hotels – Cork South Mall 

Reception is open 24 hours a day for guest support and assistance.

3. Getting Here 

By Train: The hotel is approximately 10 minutes’ walk from Kent Train Station, Cork’s main rail station. 

By Bus: The hotel is located close to Parnell Place Bus Station, which serves regional and national bus routes. 

By Air: Cork Airport is approximately 15 minutes by taxi from the hotel. Taxi services are available directly outside the airport terminal. 

By Car: There is a drop-off point directly outside the hotel entrance. Discounted parking is available at Q-Park City Hall, approximately 5 minutes’ walk from the hotel.

4. Entrance & Reception 

• A low reception desk is available, with movable payment terminals for easier access.
• Seating available in lobby and public areas
• Clear signage throughout the building
• Luggage storage available before check-in and after check-out
• Online check-in and check-out options
• Wheel chairs are available if the needs.
• Wheel chair lift at the entrance of the hotel.
• Hassel free accessible entrance door which is button operated.
• The hotel also aims to assign rooms close to lifts when required to improve accessibility for guests.

5. Lift Access

• Lift access to guestroom floors
• An accessible lift is available at the entrance and has a weight capacity of up to 250 kg

6. Accessible Public Toilets

7. Accessible Bedroom

• Accessible bedrooms available on each floor

8. Accessible Bathrooms/En-Suites

• Accessible bathrooms with walk-in showers in adapted rooms

9. Dining & Social Spaces

• Accessible public areas including reception, restaurant and meeting spaces
• Wide corridors suitable for wheelchair access

10. Assistance Dogs

Service animals and guide dogs are permitted.

11. Safety & Staff Training

• Vibrating pillows are available for guests who are deaf or hard of hearing.
• Trained staff members to use fire evacuation chair in the case of emergency.
• 24-hour reception assistance
• Staff available to provide guidance or assistance if needed

Emergency & Medical Information 

In the event of an emergency: 

• Dial 999 or 112 for emergency services in Ireland
• The nearest hospitals include:
  • Cork University Hospital
  • Mercy University Hospital 

Hotel staff are trained to assist guests during emergencies and can provide directions or contact emergency services if needed.

12. Sensory Story

When you arrive at the hotel, you will enter through the main entrance on South Mall Street. The reception area is bright and welcoming, with staff available at the desk to greet you. 

You may hear typical hotel sounds such as people speaking, luggage wheels on the floor, and background music in the lobby. Lighting is modern and consistent throughout the building. 

From reception, lifts provide access to guest rooms and other facilities. Bedrooms are designed to be calm and comfortable spaces where guests can relax after exploring the city.

13. Date Produced & Last Updated 

Document produced: March 2026 

Last updated: March 2026