Frequently Asked Questions

General Hotel FAQ's

Check-in time is from 3pm.

Early check-in subject to availability and incurs a £20 per hour charge. If a guest expects to arrive after midnight, we would appreciate it if you could let our reception team know on +44 (0)28 9600 1680.

Check-out is 11.00am on the day of departure.

Late check-out is subject to availability and incur a £20 per hour charge, up to a maximum of 2 hours. If you plan to avail of a late check-out, please arrange with our reception team during your stay.

Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel including a selection of fully accessible bedrooms. Please contact our team if you would like any additional information.

Yes, we can provide luggage storage before check-in or after check-out. This space is limited, therefore the service is available on a first-come-first-serve basis and cannot be guaranteed.

There is a small fee of £1.00 per bag. This is a charitable donation which is donated to our nominated charity: Northern Ireland Air Ambulance.

Complimentary high-speed Wi-Fi is available throughout our hotel.

Yes, we partner with Churchills who offer a same-day laundry service. Please note that additional charges are applicable.

Please contact the hotel as soon as possible by phone +44 (0)28 9600 1680 or email and provide details of the items left behind and also your reservation details (date you stayed at the hotel and the name the room was booked under). Please be advised we do not arrange for mailing of any items that are left at the hotel. Items can be collected directly from the hotel or we can recommend a courier service.

No, pets are not allowed in the hotel, with the exception of guide and assistance animals.

Yes, our reception desk is staffed 24 hours a day.

At Maldron Hotel Belfast City, we operate a strictly no smoking policy throughout the entire hotel. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.

Yes, gift vouchers are available to purchase at the hotel reception desk or online. Gift vouchers can be used in all Maldron Hotels, in our sister brand, Clayton Hotels and selected partner hotels, The Gibson Hotel, The Belvedere Hotel and Hotel 7, meaning a choice of over 40 hotels in Ireland and the UK.

Yes, our reception team can assist with printing your boarding pass.

No, however, there are a number of banks located within walking distance of the hotel, who offer currency exchange. Simply ask our reception team and they’re happy to provide you with the right directions.

Yes, travel adapters can be purchased from the vending machines located on the 1st floor of the hotel. All items within the vending machines are subject to availability.

Here at Maldron Hotel Belfast City, keeping up with your fitness regime does not need to stop while you are visiting the city. We boast a bright, well-equipped dry gym. The gym is for in-house guests only, and can be used on a complimentary basis. Guests should inform reception that they wish to use the gym, and they will be given access.

Rooms & Amenities FAQ's

Maldron Hotel Belfast City boasts 237 comfortable and spacious hotel rooms. Depending on your needs, you can choose between 4 different room types, including Deluxe Double Rooms, Deluxe Twin Rooms, Deluxe Family Rooms and Executive King Rooms. We also have 21 Interconnecting bedrooms available.

Please check availability with our reception team via email or phone +44 (0)28 9600 1680.

Yes, Maldron Hotel Belfast City offers 12 fully accessible rooms. These rooms are available as interconnecting suites and have fully adapted bathrooms for ease of use. Located in close proximity to the lift and with ample space, they are perfect for movement within the room. Please ensure to request at the time of booking.

Yes, Maldron Hotel Belfast City offers 11 family rooms. All of our family rooms accommodate either 2 adults and 1 child or 2 adults and 2 children under the age of 12 years. We also offer Interconnecting rooms, ideal for families with older children, offering extra space and privacy. Our interconnecting rooms can accommodate up to 2 adults and 3 children. The adjoining rooms have a double bed and the second room has a double and single bed.

Yes, cots can be provided, subject to availability. We would recommend guests request the use of a cot at the time of making their reservation to avoid disappointment.

We do not provide camp beds.

Yes, air-conditioning is available throughout the hotel and each guest bedroom has self-control air-conditioning.

Our family rooms have a bath, all other rooms including our executive bedrooms have dual function showers. Our fully accessible bedrooms offer a free-standing shower with the addition of a seat for ease of use.

Yes, wake-up calls can be pre-arranged with reception.

All of our bedrooms are equipped with a hairdryer, tea and coffee-making facilities, an iron and ironing board, flatscreen TV, in-room safe, essential toiletries and complimentary WiFi.

Our Executive Suites pose an upgraded experience for our guests and offer the aforementioned amenities including pillow top super king-sized beds, fluffy bathrobes and slippers, a Bewley’s Espresso coffee machine, SKY TV package, bottled water, luxury toiletries and a complimentary morning newspaper delivery.

Location & Parking FAQ's

Maldron Hotel Belfast City is located right in the heart of Belfast city centre, on Brunswick Street, providing the perfect base for guests who are looking for stylish and comfortable accommodation with all that Belfast city has to offer at their doorstep.

Belfast International Airport is approx. a 30 to 35 minutes’ drive from Maldron Hotel Belfast City and George Best’s City Airport is less than a 15-minute drive away.

Yes, we are located in the heart of Belfast city, within walking distance of both Victoria Square and Castle Court Shopping centre.

Maldron Hotel Belfast City is centrally located in Belfast City with transport links at the doorstep. We are located directly across the road from Great Victoria Street train station and the Europa Bus Centre and a 10-minute walk from Lanyon Place train station.

There is loads to do and see around the city and Maldron Hotel Belfast City has a great location in Belfast City with Victoria Shopping Centre, The Grand Opera House and Belfast City Hall only a minute’s walk away. We are also the perfect base to visit nearby top attractions, including Titanic Belfast, Cathedral Quarter and Queen’s University, all of which are within close proximity.

Yes, Enterprise Rent-A-Car is the closest provider and they are located on Cormac Street which is less than a 10-minute walk from the hotel.

No, the hotel does not provide on-site parking. However, guests can park their cars at the Great Northern car park located on Hope Street, just a 2-minute walk from the hotel. Our guests can avail of a discounted car parking rate. Please note that the discounted rate is not applicable to parking payments made at the automatic pay stations and tickets must be validated at the hotel reception when leaving the car park.

Dining FAQ's

Our Grain & Grill bar and restaurant is open 7 days a week serving great quality food at reasonable prices from breakfast right through to lunch and dinner. On weekends, guests can enjoy our special weekend Brunch Menu.

Yes, we are renowned for a great selection of breakfast options available each morning. Choose from traditional grilled breakfast items, freshly prepared fruits, cereals and grains, smoothies, eggs as well as healthier and nutritious options to kickstart your morning.

Breakfast is served 7 days a week in our Grain & Grill restaurant, Monday - Friday from 7.00am - 9.30am and weekends and bank holidays from 7.30am - 10.30am.

Breakfast can be purchased at a discounted rate of £15 per person on check-in and up until 11.00pm the night before. Breakfast purchased on the day is £17 per person.

Lunch is served at our Grain & Grill restaurant daily from 12.00pm to 5.00pm. Dinner is served daily between 5.00pm and 9.30pm.

Yes, all of our menus have a full allergy listing. Please inform your waiter if you have any allergies, vegetarian or dietary requirements and our kitchen team will be delighted to assist. We also have a variety of gluten-free menu options, including a gluten-free section at breakfast.

Yes, our Grain & Grill restaurant features a “Young Diners” menu for children aged 12 and under.

No, a dining reservation is in general not required. However, we advise you to reserve your table to avoid disappointment. To book, please contact our team on +44 (0)28 9600 1680.

Yes, we can cater for large groups. We have a number of dining options available in a private space. For more information or to book, please contact our events team on or call +44 (0)28 9600 1680.

Meeting & Events FAQ's

Yes, we have 4 beautifully decorated state of the art meeting rooms available. Your delegates will be inspired not only by the comfort but by the healthy ‘think breaks’ we are delighted to offer at Maldron Hotel Belfast City.

Yes, we can accommodate conferences with a maximum of 90 delegates.

For more information please contact our meetings team on +44 (0)28 9600 1680 or email

Our meeting room capacities vary depending on your set up requirements. We can accommodate from 2 to 90 delegates.

All our meeting rooms are equipped with standard presentation facilities (LCD projector and screen), flipcharts, water, mints, pads and pencils. In addition, our meeting rooms have floor-to-ceiling windows and black-out blinds. Free Wi-Fi will be provided complimentary in all meeting rooms.

Yes, we offer an extensive array of morning breaks, lunch options and afternoon pick me ups.

For more information, please contact our meetings team on +44 (0)28 9600 1680 or email

Yes, we offer corporate rates. For more information or to discuss a reduced corporate rate, please contact our meetings team on +44 (0)28 9600 1680.

Booking & Cancellation FAQ's

Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers).

If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can also contact our reservations team on +44 (0)28 9600 1680 or email and they’re happy to re-issue a new confirmation to you immediately.

At Maldron Hotel Belfast City, we accept cash and card both contactless and chip and pin. If paying by cash, we will require photographic ID.

When booking online or via phone, a valid credit or debit card will be required to make a booking. This card is used to guarantee the booking only. An alternative card can be used to make payment at the hotel. If you do not have a credit or debit card to guarantee your booking, we will require a £200 deposit. This deposit will be refunded on check-out.

For the purposes of hotel packages, a child is noted as being between the ages of 3 and 12.

Multiple room bookings, up to a maximum of 10 rooms can be made on our hotel website. For bookings requiring more than 10 rooms, we would recommend you contact our reservations department at +44 (0)28 9600 1680 email

One guest in each room must be over 18 years of age. All under 18s must be accompanied by a guardian or parent.

Yes, we can accept walk-in bookings, subject to room availability. We will require photographic ID to be presented and either a £200 deposit or a credit card to guarantee the booking. Full payment will also be required on arrival.

Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost.

If you booked on our website, you can amend or cancel your booking online by clicking the ‘Manage Booking’ at the top of our website. To access this section of the website your will need your confirmation number. Alternatively, you can also contact our reservations department on +44 (0)28 9600 1680 or email

Maldron Hotel Belfast City offers a free cancellation up to 2pm the day prior to arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.

If a guest makes a reservation and fails to show up and doesn’t cancel the reservation successfully then we will take payment for the first night’s stay from the credit or debit card provided at the time of booking. If your booking is advance purchase, the total amount will be non-refundable and you will incur a 100% penalty charge for the entire duration of your stay.

As we cannot make any amendments or cancellations to bookings made via a third-party website, you will need to contact the customer service department of the third-party website. Please note that they have their own cancellation policies, so please refer to your confirmation email.

We have a number of different overnight stay offers available. For example, our Titanic Package includes an overnight stay in one of our deluxe rooms including breakfast and tickets to the Titanic Exhibition and the SS Nomadic.

Guests are asked not to bring hazardous or illegal items such as Nitrous gas into our hotels, however, where canisters are found left in a bedroom following your stay, a £100 fee will be charged to the lead bookers card for each canister so that they can be appropriately and safely disposed of.

Want to talk to us?

Our team would be happy to answer any questions you have.

Please contact us on +44 28 9600 1680 or email