Accessibility Guide

1. Welcome 

At Maldron Hotel Pearse Street, we are committed to providing a welcoming, comfortable, and inclusive experience for all our guests. We believe everyone should be able to enjoy our hotel with dignity, independence, and ease, and we are continually working to improve accessibility across our facilities and services. 

This Accessibility Welcome Guide has been designed to help you understand the access features available throughout our hotel, including our bedrooms, public areas, dining spaces, and guest services. We hope it supports you in planning a stay that meets your individual needs. 

If you have specific access requirements that are not covered in this guide, or if you would like further information before your visit, please do not hesitate to contact us. Our team is always happy to discuss your needs and assist where possible. 

Phone: +353 (01) 670 3666 

Email: reservations.pearsestreet@maldronhotels.com 

We look forward to welcoming you to Maldron Hotel Pearse Street and hope you enjoy a relaxing and enjoyable stay with us. 

Warm regards, 

Trevor Smith 

General Manager

2. Contact Information 

We aim to make it easy for all guests to contact us in a way that suits their individual needs. 

Phone: +353 (01) 670 3666 

Email: reservations.pearsestreet@maldronhotels.com  

Maldron Hotel Pearse Street is centrally located in Dublin city and can be reached by car, taxi, and public transport. If you require assistance planning your journey or arranging an accessible route, please contact the hotel in advance.

3. Getting Here 

Arriving by Car 

The hotel can be accessed by car via Dublin city centre routes. 

Accessible Parking: On-site accessible parking is available on a limited, first-come, first-served basis. Guests requiring accessible parking are encouraged to contact the hotel in advance so our team can advise on the best available option. 

General Parking Information: Overnight parking is available at a rate of €15.00. 

Car Park Access Instructions: Please phone the hotel once you arrive at the car park gate on Erne Street Lower. The gate is marked “Wintergarden” with “Entrance Only” displayed above it. The hotel team will open the gate for you. Important: Please park only in spaces clearly marked “HOTEL”. Vehicles parked in other spaces may be clamped, with a release fee of €200.

Directions from Dublin Airport 

By Car / Taxi: Maldron Hotel Pearse Street is approximately 30–40 minutes from Dublin Airport, depending on traffic. Typical taxi fare is around €35 (fares calculated using the taximeter). 

Suggested Route: Follow signs for Dublin City Centre, continue towards Pearse Street. The hotel is located on Pearse Street, close to Grand Canal Dock. Exact directions can be provided by our team on request.

Arriving by Public Transport 

The hotel is within walking distance of DART, bus, rail, and Luas services. 

From Dublin Airport 

AirCoach Route 701 (Dublin Airport – Ballsbridge) operates from both terminals. 

• Nearest stop: Merrion Square North (Stop 408)
• Approximately 8-minute walk to the hotel 

Dublin Express services stop at North Wall Quay Docklands & Samuel Beckett Bridge, approximately a 10-minute walk from the hotel. 

From Heuston Station 

Taxi: Approximately 20 minutes, fare around €20. 

Dublin Bus: Route C4 towards Ringsend Road stops at Pearse Square, approximately 1 minute walk from the hotel. 

Dublin Bus services operating in this area are generally low-floor and wheelchair accessible, with designated priority seating and space for mobility aids.

From Connolly Station 

Taxi: Approximately 7 minutes, fare around €10. 

DART: Pearse Station is 2 stops from Connolly Station and approximately a 350-metre walk from the hotel.

Pearse Station is an accessible station, and assistance can be booked in advance through Iarnród Éireann Passenger Assist. 

Guests are encouraged to book assistance in advance where possible. Our team will be happy to help with this if required.

By Luas 

The nearest Luas stop is Spencer Dock on the Red Line, approximately a 12-minute walk from the hotel. 

Luas services are fully accessible, offering step-free access, platform-level boarding, and designated spaces for wheelchair users and priority seating. 

Luas services operate approximately every 10 minutes during peak times. 

If you would like assistance planning an accessible route or need advice on the most suitable transport option for your needs, please contact the hotel and our team will be happy to help.

Taxis and Pre-Arrival Support 

There are a number of local taxi companies operating in the area. 

Accessible taxis can be requested, and the hotel team will be happy to provide details or assist with arrangements on request. 

Guests may also use the FREE NOW app, which offers the option to request an accessible taxi, subject to availability. 

If you would like assistance planning an accessible route, arranging transport, or discussing arrival requirements, please contact the hotel in advance and our team will be happy to help.

4. Entrance & Reception 

Building Entrance 

At Maldron Hotel Pearse Street, we aim to ensure that all guests can enter the hotel safely and comfortably. 

Step-Free Entrance 

While there are steps at the main entrance, a ramp provides step-free access for wheelchair users, guests with mobility aids, and those with other accessibility requirements. This allows all guests to enter the hotel easily and safely. Access then is a smooth, level route leading directly to the reception area. 

Automatic Door 

An automatic door is available at the main entrance. This ensures that all guests, including those using wheelchairs or mobility aids, can enter the hotel safely. 

Our team is always happy to provide guidance or additional assistance if required. Please contact Reception before or during your visit if you would like support entering the building.

Parking 

At Maldron Hotel Pearse Street, we aim to make access to the hotel easy and convenient for all guests, including those with mobility needs. 

Designated Accessible Parking 

Designated accessible parking bays are available in our underground car park, located close to the main entrance. These bays are clearly marked and can be used by guests displaying a Blue Badge or equivalent international disability parking permit. 

Please contact Reception in advance if you would like guidance on the best parking option. 

Step-Free Route to the Reception 

From the accessible parking bays, a step-free route leads directly to an elevator, which takes guests to the hotel Reception. This ensures smooth and safe access for wheelchair users, guests with mobility aids, and those with other accessibility requirements. 

For any additional assistance or information about parking and access, please contact Reception before your arrival or on arrival.

5. Lift Access

Single Level and Lift Access 

The hotel spans multiple levels, and lifts are available to provide access between floors as an alternative to stairs. An evacuation chair is available to assist in the event of an emergency.

6. Accessible Public Toilets

Wheelchair-Accessible Toilet: A wheelchair-accessible toilet is available in the main public areas. It features step-free access, grab rails, and an emergency assistance alarm to ensure safety and convenience.

7. Accessible Bedroom

At Maldron Hotel Pearse Street, we aim to provide comfortable and accessible bedrooms and bathrooms for all guests.

Wheelchair-Accessible Bedrooms 

We have 6 wheelchair-accessible bedrooms available, providing step-free access and sufficient space to move around comfortably. Both twin and double bed configurations are available across wheelchair-accessible bedrooms. 

Ground Floor Bedroom 

All of the ground floor bedrooms have an en-suite bathroom, providing convenient access for guests with mobility needs. 

Fridge in Bedroom

A fridge is available upon request from our reception team, allowing guests to safely store food, drinks, or medication during their stay. 

Furniture Rearrangement 

To create additional space for comfort or accessibility, furniture in bedrooms can be rearranged on request. Please contact Reception before or during your stay if you would like this service.

8. Accessible Bathrooms/En-Suites

At Maldron Hotel Pearse Street, we provide wheelchair-accessible bedrooms and bathrooms to ensure comfort, independence, and safety for guests with mobility needs. 

Wheelchair-Accessible Bathrooms 

All of the wheelchair-accessible bathrooms with a roll-in shower, offering step-free access, a transfer space by the toilet, grab rails, and an emergency assistance alarm. 

Shower Facilities 

A free-standing shower chair is available in the accessible bathrooms to support safe and comfortable bathing.

Emergency Assistance Alarm 

Emergency assistance alarms are installed in our wheelchair-accessible bedrooms and bathrooms, allowing guests to call for help quickly if required. 

9. Dining & Social Spaces

Access to Public Areas 

At Maldron Hotel Pearse Street, we aim to ensure that guests can move around the hotel safely and comfortably.

Step-Free Access

While some areas of the hotel have steps, step-free access is available to all key areas, including the reception, carpark, accessible toilet, and our food and beverage outlets. A ramp and elevator provide access to different levels, allowing guests using wheelchairs or mobility aids to navigate the hotel with ease. 

Single Level and Lift Access 

The hotel spans multiple levels, and lifts are available to provide access between floors as an alternative to stairs. An evacuation chair is available to assist in the event of an emergency. Guests who require guidance on accessing specific areas or assistance during their visit are encouraged to contact Reception before or during their stay.

Restaurant and Bar 

At Maldron Hotel Pearse Street, we aim to ensure that all guests can enjoy food and beverage facilities comfortably and safely. 

Wheelchair-Accessible Food and Beverage Outlet 

Our food and beverage outlets are wheelchair-accessible. Guests using wheelchairs or mobility aids can enter and exit the outlet via step-free access and move comfortably within the space. Doorways and aisles are wide enough for easy manoeuvrability, and accessible seating areas are provided with tables at suitable heights.

Quieter Table 

A table located in a quieter area is available for guests who prefer reduced noise. This space is away from kitchen entrances, service areas, and audio speakers, providing a calm dining environment. 

Table Service 

Table service is available for all guests. Guests who require assistance can request table service if needed, ensuring a comfortable and convenient dining experience. 

Dietary Requirements 

We cater to a range of dietary requirements, including food allergies, intolerances, religious or cultural dietary restrictions, and specific dietary preferences. Examples include gluten-free, lactose-free, vegan, and softer-texture options. Guests with special dietary needs are encouraged to inform the hotel in advance so that arrangements can be made.

10. Assistance Dogs

11. Safety & Staff Training

Detailed Accessibility Information 

We have worked with MobilityMojo to develop detailed accessibility information for our hotel. This information is intended to help guests understand our facilities, services, and layout before visiting. 

Detailed accessibility information includes guidance on: 

• Accessible bedrooms and bathrooms
• Public areas and circulation routes
• Parking, entrances, and lifts

Disability Awareness and Equality Training 

Disability awareness and equality training is provided for our staff. 

This training is delivered as part of staff induction and refreshed regularly, particularly for customer-facing team members. 

Training supports staff in communicating respectfully, offering appropriate assistance, and responding to individual access needs with confidence and sensitivity. 

Our team is committed to providing a welcoming, inclusive, and supportive experience for all guests.

Assistance Available 24 Hours 

Guest assistance is available 24 hours a day. 

A member of the hotel team is available at all times to provide assistance. 

Support is available for arrival and departure, accessing facilities, or responding to any accessibility-related queries during your stay. 

Guests are encouraged to contact Reception at any time should assistance be required.

Emergency Evacuation Plans 

Emergency evacuation plans are in place to support guests with disabilities or access requirements. 

Personal Emergency Evacuation Plans (PEEPs) can be developed for guests staying in the hotel, where required.

These plans consider the individual needs of guests to support a safe and timely evacuation in the event of an emergency. 

Guests with specific evacuation requirements are encouraged to inform Reception on arrival so appropriate arrangements can be discussed.

Facilities & Equipment 

At Maldron Hotel Pearse Street, we aim to make your stay as comfortable and accessible as possible. 

The following facilities are available to support guests with specific access needs: 

Emergency Alarm with Vibrating Pillow Pad: A vibrating pillow pad alarm is available on request for guests who are deaf or hard of hearing. This device provides a gentle vibration to alert you in the event of a fire or other emergency while sleeping. 

Please contact Reception if you would like to use this service. 

Wheelchair Availability: Wheelchairs are available on request for guests who need mobility assistance. 

Please contact the hotel in advance or speak to Reception on arrival to arrange a wheelchair.

Emergency and Medical Information 

At Maldron Hotel Pearse Street, your safety and wellbeing is our top priority. We provide information to help guests feel reassured in case of any emergency or medical need. 

Local Emergency and Medical Services 

Adult Hospitals: St. Vincent’s University Hospital and Mater Misericordiae University Hospital – both approximately 10–15 minutes by car. 

Children’s Hospitals: Our Lady’s Children’s Hospital, Crumlin, and Temple Street Children’s University Hospital – both accessible within 15–20 minutes by car. 

GP Surgery: Local GP surgeries are available nearby; our reception team can provide directions and contact details. 

Pharmacy: Several pharmacies are within walking distance of the hotel. Please ask Reception for the nearest options. 

Defibrillator: A defibrillator is available on-site for emergencies. 

Guests with specific medical or emergency needs are encouraged to inform Reception upon arrival or contact us in advance so we can provide the necessary support.

12. Sensory Story

13. Date Produced & Last Updated 

At Maldron Hotel Pearse Street, we are committed to keeping our Accessibility Welcome Guide up to date. This allows guests to see that the information provided is current and accurate. 

We review the guide at least annually and update it whenever there are changes to our facilities, services, or accessibility features. 

We also welcome feedback from our guests! 

If you have any questions, suggestions, or comments about accessibility at Maldron Hotel Pearse Street, please contact us: 

Email: reservations.pearsestreet@maldronhotels.com 

Phone: +353 (01) 670 3666 

Guide Details: 

• Produced on: 20/02/2026
• Last updated on: 20/02/2026 

Your input helps us continue to improve the accessibility and comfort of our hotel for all guests.