Accessibility Guide

This Accessibility Guide provides practical information about accessibility features at our hotel to support guests with physical, sensory, or other access needs when planning their stay. Sections appear only where relevant to this property.

1. Welcome

Welcome to Maldron Hotel Oranmore Galway.

At Maldron Hotel Oranmore Galway, we are committed to ensuring that all guests have a full and equal opportunity to benefit from our services and facilities.

Maldron Hotel Oranmore Galway has been working with Mobility Mojo, an independent accessibility auditing organisation, as part of our ongoing commitment to improving accessibility. Through this partnership, our hotel has achieved a Bronze accessibility rating, reflecting a strong foundation of accessible features and guiding our continued improvement journey. Accessibility is an important part of Maldron Hotel Oranmore Galway’s commitment to providing inclusive hospitality for all guests.

Accessible bedrooms are available. If your access needs are not covered in this guide, please contact us, and we will be happy to assist.

Telephone: +353 (0)91 792244

Email: Res.Galway@maldronhotels.com

2. Contact Information

Our team is available 24 hours a day.

Telephone: +353 (0)91 792244
Email: Res.Galway@maldronhotels.com

3. Getting Here

Address: Maldron Hotel Oranmore Galway, Carrowmoneash, Oranmore, Co. Galway, H91 K7FA

Designated accessible parking spaces are available on site and are located close to the main hotel entrance. The route from the accessible parking spaces to reception is step-free.

The nearest bus stop is approximately 600 metres from the hotel. This stop is served by Citylink Route 763, which connects Galway with Dublin and other major cities, and Bus Éireann Route 404, which provides regular service between Oranmore and Galway City Centre. Citylink operates express services connecting major cities across Ireland, including Galway and Dublin.

Bus Éireann city and town services operate low-floor buses equipped with ramps and designated wheelchair spaces, making them accessible for wheelchair users and passengers with reduced mobility. Citylink coaches also provide wheelchair-accessible services on many routes, and guests are advised to contact the service provider in advance to confirm accessibility arrangements.

Guests who require accessibility assistance when travelling by bus are encouraged to contact the service provider before travelling. Reception staff are happy to assist with providing further information and arranging accessible onward travel if required.

The nearest train station is Oranmore Train Station, located approximately 2.1 kilometres from the hotel. Accessible taxis are available locally, and our reception team will be happy to assist with taxi bookings if required.

4. Entrance & Reception

The main entrance to Maldron Hotel Oranmore Galway is fully accessible and provides step-free access. The entrance is located at ground level and can be accessed directly from the accessible parking spaces and drop-off point, which are located approximately 4 metres from the entrance.

The entrance doors are manual. There is no raised threshold or step at the entrance, allowing wheelchair users and guests using mobility aids to enter the building safely. The entrance leads directly into the main reception area.

Staff are available 24 hours a day and are happy to provide assistance to guests entering or exiting the building if required.

Designated accessible parking spaces are available at Maldron Hotel Oranmore Galway. These spaces are located next to the main hotel entrance, within approximately 4 metres, and are clearly marked with the international wheelchair accessibility symbol painted on the ground.

The route from the accessible parking spaces to the hotel entrance is step-free and provides level access suitable for wheelchair users and guests with reduced mobility. The surface of the car park and access route is firm and even.

A drop-off point is also available directly at the main entrance, allowing guests to be set down close to reception.

Accessible parking spaces are wider than standard parking bays to allow sufficient space for wheelchair users and guests using mobility aids to safely enter and exit their vehicles.

Guests who require assistance from the car park to reception are encouraged to contact the hotel in advance or speak with reception on arrival, and our team will be happy to assist where possible.

5. Lift Access

Passenger lifts are available and provide access to all floors as an alternative to stairs. There are no steps between the lift and guest bedrooms, meeting rooms, or other facilities, allowing stepfree access throughout each floor.

6. Accessible Public Toilets

Wheelchair-accessible toilets are available within the main public areas of the hotel, located close to reception. The accessible toilet includes: Step-free access, adequate manoeuvring space, drop-down and fixed grab rails, emergency assistance alarm cord reachable from floor level, and accessible washbasin.

A Changing Places toilet is not currently available at Maldron Hotel Oranmore Galway.

7. Accessible Bedroom

Maldron Hotel Oranmore Galway offers a range of guest bedrooms designed to provide a comfortable stay.

Ground floor bedrooms are not available. All guest bedrooms are located on the first, second, and third floors and can be accessed via passenger lifts.

Fridges are not available as standard but can be provided in bedrooms on request. The hotel does not currently have a designated allergy-friendly bedroom. However, hypoallergenic bedding and linen are available on request to support guests with allergies or sensitivities.

Some furniture within bedrooms is fixed, where possible, adjustments and alternative arrangements can be discussed with guests in advance to support individual accessibility requirements

There are two wheelchair-accessible bedrooms available at Maldron Hotel Oranmore Galway. A double room – 1 double bed and a double and single room – 1 double bed and 1 single bed.

These bedrooms are designed to support independent access and comfortable use by wheelchair users and guests with reduced mobility.

Bedroom Features

Wheelchair-accessible bedrooms include:

Step-free access from the lift to the bedroom
Minimum door width of 800 mm
Internal circulation space of at least 1500 mm × 1500 mm
Emergency assistance alarm system connected to a staffed area
Bed height of 500 mm from floor to top of mattress
Clearance space of 280 mm beneath the bed frame
Lowered wardrobe rail for improved accessibility
Adequate transfer space beside the bed o Both double and twin bed configurations available

Electric profiling beds are not currently available.

Mobile or ceiling-track hoists are not currently available.

Wheelchair-accessible bedrooms with adjoining rooms are not currently available.

Some furniture is fixed; however, partial rearrangement may be possible to accommodate individual access requirements. Guests are encouraged to contact the hotel in advance to discuss specific needs.

8. Accessible Bathrooms/En-Suites

Wheelchair-Accessible Bathroom Features

Wheelchair-accessible bathrooms include:

Step-free access
Roll-in shower with level floor and no step
Maneuvering space of at least 1500 mm × 1500 mm
Minimum door width of 800 mm
Transfer space beside the toilet
Grab rails located beside the toilet, washbasin, and shower
Fixed shower seat o Free-standing shower chair available
Emergency assistance alarm system
Floor surfaces are firm, level, and slip-resistant when wet and dry.
Wheelchair-accessible bathrooms with a bath only are not available.

Staff are available 24 hours a day and are trained to assist guests in the event of an emergency.

Guests are encouraged to contact the hotel in advance to ensure the most suitable accessible bedroom can be allocated.

Standard bedrooms include ensuite bathrooms. These bathrooms have a shower over bath and do not include level-entry showers. Wheelchair-accessible bedrooms with level-entry showers are available.

9. Dining & Social Spaces

Maldron Hotel Oranmore Galway has been designed and operates in line with universal design principles, and most facilities are accessible to disabled guests through step-free access, lift access, accessible bedrooms, accessible bathrooms, and inclusive public areas. However, the hotel does not currently provide specialist adapted equipment specific to individual disabilities, such as hoists or electric profiling beds.

Access to Public Areas

Step-free access is available to all main public areas of Maldron Hotel Oranmore Galway, including reception, restaurant, bar, leisure centre, and accessible public toilets.

The hotel is not all on one level. Guest bedrooms are located on the upper floors (first, second, and third floors), and meeting rooms are located on the first floor.

Stairs are also available and include handrails and high-contrast edges with tactile top and bottom paving to assist guests with visual impairments and provide additional safety.

Evacuation chair is available to support guests who may require assistance in the event of an emergency.

Restaurant & Bar

The Red Bean Roastery Bar and the Grain & Grill Restaurant are located on the ground floor of Maldron Hotel Oranmore Galway and are accessible via a step-free route from the main entrance and car park. The seating areas provide level access and adequate circulation space for wheelchair users and guests using mobility aids. Flexible seating arrangements are available, and most tables are suitable for wheelchair users. Staff are happy to assist guests in selecting appropriate seating where required.

Table service is available, and large-print information is available on request.

Maldron Hotel Oranmore Galway offers a wide selection of food to accommodate a range of dietary requirements. We cater for guests with food allergies or intolerances, religious dietary restrictions, and specific dietary preferences or choices, including vegetarian and vegan options. Food with softer textures can be provided on request, and food items can be served separately on the plate to support individual dietary or sensory needs. Guests are encouraged to inform staff in advance or upon arrival so that appropriate arrangements can be made.

Both outlets include seating areas that may be suitable for guests who prefer a quieter environment. Guests are encouraged to speak with staff, who will be happy to assist in identifying the most appropriate seating area.

Wheelchair-accessible toilets are located nearby and can be accessed via a step-free route.

Club Vitae

The Club Vitae at Maldron Hotel Oranmore Galway is accessible via a step-free route from the main hotel entrance and parking area.

The Leisure Centre includes level access throughout public areas, with adequate circulation space for wheelchair users and guests using mobility aids. Wheelchair-accessible changing rooms are available and have been designed following universal design principles, with step-free access and accessible shower facilities.

The swimming pool area is accessible via level flooring. A pool hoist is not currently available.

Lighting levels are consistent and designed to provide a comfortable environment.

Quieter periods may be available during off-peak hours. Guests who prefer a quieter environment are encouraged to speak with reception, and staff will be happy to assist where possible.

Outdoor Playground Area

Maldron Hotel Oranmore Galway has a designated outdoor playground area for guest use.

The playground is fully enclosed with secure perimeter fencing, providing a safe and clearly defined space for children. The area is accessible via a step-free route from the main hotel building, with level pathways suitable for guests using mobility aids.

The play equipment is supplied by KOMPAN, a certified and internationally recognised playground manufacturer. The equipment is designed with soft-touch materials and rounded edges to enhance safety and comfort during play. The ground surface is a soft-impact safety surface designed to reduce injury risk.

Children must be supervised by a responsible adult at all times.

The Crafty Kids Club

The Crafty Kids Club at Maldron Hotel Oranmore Galway is located on the first floor and can be accessed via passenger lift. Step-free access is provided from the lift to the Crafty Kids Club area.

The Crafty Kids Club includes a sensory area designed to provide a calm and supportive environment for children who may benefit from reduced sensory stimulation.

Activities are supervised by fully trained and experienced staff members, who are Garda vetted and trained to provide a safe and inclusive environment. These include arts and crafts, games, and movie sessions designed to provide an inclusive and enjoyable experience for all children.

Parents and guardians are encouraged to contact the hotel in advance to discuss any specific accessibility or sensory requirements.

10. Assistance Dogs

Assistance dogs are welcome at Maldron Hotel Oranmore Galway. Facilities available to support assistance dogs include:

Water bowls available at reception
Access to outdoor areas for exercise and toileting
Dog waste bags available on request

Staff are happy to assist to ensure both guests and assistance dogs are comfortable during their stay.

11. Safety & Staff Training

Maldron Hotel Oranmore Galway has been independently assessed by Mobility Mojo, an accessibility auditing organisation that helps hotels evaluate their buildings, generate accessibility scores, and identify improvements to create more inclusive environments. This assessment provides detailed and reliable accessibility information, supporting guests in understanding the accessibility of our facilities before their visit. The report forms part of our ongoing accessibility improvement programme and is available on the Maldron Hotel Oranmore Galway website under the Accessibility section.

Key accessibility features available at the hotel include:

Staff disability awareness and equality training
A virtual tour is not currently available on our website.
Large-print information is available on request. This includes guest information and safety information. Our team will be happy to assist guests who require information in alternative formats.
An accessibility map or floorplan is not currently available. Guests are welcome to contact the hotel directly for further information about the layout of the building, including accessible parking, accessible toilets, accessible bedrooms, and step-free routes.
Information in Braille format is not currently available.
Audio accessibility features are available in certain areas of the hotel.
Passenger lifts provide audible announcements confirming floor levels. The fire alarm system includes audible alarms and voice instructions to support guests in the event of an emergency.
Tactile signage is available in key areas throughout the hotel. This includes raised numbering on bedroom doors, tactile signage identifying lifts, public toilet and other facilities. Safety signage is currently provided in visual format only

Assistance is available 24 hours a day.
Our reception team is always available to provide support to guests with accessibility requirements, including assistance with accessing facilities, equipment, and emergency support if required.
All team members have access to disability awareness, accessibility, and inclusivity training through Dalata Online, the Group’s internal learning platform.
- This platform provides a range of eLearning modules to support staff in delivering inclusive hospitality. In addition, team members complete regular refresher training on Personal Emergency Evacuation Plans (PEEPs) and emergency evacuation procedures to ensure guests are supported safely and effectively.
- Guests are encouraged to contact the hotel in advance or speak with reception on arrival to discuss any specific access requirements so appropriate arrangements can be made.

Maldron Hotel Oranmore Galway has emergency evacuation procedures in place to support guests with disabilities and access requirements. The hotel is equipped with:

Emergency evacuation chair
Emergency refuge points with communication systems
Emergency alarms with both audible and flashing light alerts throughout guest bedrooms and public areas
Emergency vibrating pillow alarms available on request
Trained staff are available to assist guests during an emergency evacuation.

Guests who may require additional assistance are encouraged to inform reception on arrival so appropriate support can be provided.

Free familiarisation visits are available.

Guests are welcome to arrange a visit in advance to become familiar with the layout, facilities, and accessibility features of the hotel. Please contact reception to arrange a suitable time.

Facilities & Equipment

A fixed hearing loop system is not currently available.
Emergency alarm systems with both audible and flashing light alerts are installed throughout guest bedrooms and public areas. These alarms operate alongside voice announcements to ensure guests who are deaf or hard of hearing are alerted in the event of an emergency.
Emergency vibrating pillow alarms are also available on request. These provide an additional alert system for guests who may not hear standard alarm systems.
Staff are available to provide assistance to guests where required.
A designated quiet room is not currently available. Guests who require a quieter environment are encouraged to speak with reception, and staff will do their best to assist in identifying a suitable quieter area where possible.

Emergency Number: 112 or 999

Nearest Hospital: Galway University Hospital

Sensory area is available at Maldron Hotel Oranmore Galway, within the Crafty Kids Club. Sensory kits are also available on request at reception. These may include items to support comfort and self-regulation during a visit. Guests who have specific sensory requirements are encouraged to contact the hotel in advance so that appropriate support and reasonable adjustments can be arranged where possible.

Dedicated wheelchair or mobility scooter charging points are not currently available.

Wheelchairs are not currently available for guest loan. Guests who require wheelchair assistance are encouraged to contact the hotel in advance, and staff will be happy to assist with access arrangements where possible.

12. Sensory Story

Hello. My name is Milo.

Today, I am visiting Maldron Hotel Oranmore Galway. I am wearing my backpack. My backpack helps me feel safe. Inside my backpack, I have my swimming goggles, swimming cap, and pyjamas.

I arrive at the hotel. I see a big building. I walk inside. I feel safe.

I go to reception. I see friendly staff. Staff smile and help me. I might hear talking and phones. That is okay.

I go swimming. I wear my swimming cap and goggles. I see the blue pool. I hear splashing. I feel happy.

I visit the restaurant. I wear my Maldron hoodie. I smell food. If it is busy, staff help me find a quiet space.

I go to my bedroom. My bedroom is quiet and calm. I put on my pyjamas. The bed feels soft. This is my safe space.

I visit Crafty Kids Club. I go upstairs in the lift. I see toys and the sensory area. This space is fun.

My visit ended. I feel proud. I feel happy. It all started here.

See you Soon!

13. Date Produced & Last Updated

Date Produced: March 2026

Last Updated March 2026 Prepared by Bogdan Munteanu – Maldron Hotel Oranmore Galway