Our Guest Information Directory should tell you what you need to know about the hotel. If you need to contact us for anything you can simply dial “0” on your room phone.


  • Accommodation information / guest requests

    Our accommodation service team will assist you with requests for additional toiletries, towels, pillows, blankets, adaptors, essential items, bath mats, laundry service, cots etc. – just contact reception.

    Room Refresh or Full Service 

    As a daily standard we will replenish your towels and refresh your room.  If you require a full room service, please hang the Please Refresh Room or Full Room Service door hanger on the outside of the door of your room. 

    Rest assured with our Safety Promise Programme! Our cleaning & hygiene processes are certified by Bureau Veritas, a trusted global leader in testing, inspections and certification in this area.

  • Emergency & medical service

    Chemist, doctors, hospitals, Click to Call Reception or Dial “0” on room phone.


  • Fire & emergency

    For evacuation (continuous ringing bells) follow the route on the back of your bedroom door, leaving the hotel by the nearest exit. Fire evacuation point is across the road at Enzo’s  138 Renfield Street. Regular fire evacuation drills will be notified.

  • Environment

    Living Green is Maldron Hotels environmental movement which inspires care for our environment as a “Way of Life” throughout our hotels; both for our people and our guests. Find out about our environmental journey and living up to our promise of “LIVING GREEN”.

  • Concierge

    For assistance with local information & services: chemist, shops, religious services, airport transportation, taxis, car rentals, theater tickets & tours – contact reception, dial ‘0’.

  • First Aid

    Members of hotel team are qualified to administer first-aid – contact reception on ‘0’.

  • Health & safety

    All hotel guests and staff, patrons with diabetes should contact reception for safe disposal of insulin syringes and pens.

  • Priority assist

    Priority assist signs are on the handle of the door and should be hung outside the door if you need assistance in the case of emergency.

  • Smoking & vaping

    Smoking & vaping are prohibited inside the hotel building by law. Designated smoking areas are available outside the building – contact reception for details.

  • Room Service

    Please contact Reception; dial ‘0’ for information or Order Online Option Available.

  • Security

    Please ensure your door is firmly locked when leaving room. The building has 24-hour CCTV.

  • Lost property

    Items found in the hotel will be held for security by housekeeping for 90 days. For enquiries just contact reception or call the hotel directly.

  • Direct dial

    Dial 9 on your room phone for an outside line.

  • Wake-up call

    Contact reception and they can arrange this for you, dial ‘0’.

  • Meeting rooms & events

    Contact reception for details of our facilities.

  • Chromecast

    To use the Chromecast, select the top right hand button on your TV remote (source button) and select number 3 named Chromecast. This will display a QR Code on online instructions to follow to connect your device to the Chromecast. Please note you do not login to your accounts e.g. Netflix through the TV’s.

  • Air Conditioning Controls

    A/C is pre set to be between 19 and 23 degrees celcius. The control is set to Auto-Cool whereby it will switch on and cool the room when the temperature increases past the set point on your control. Keeping the air-conditioning off will keep the room temperature warmer, should you need additional heat please contact Reception by dialling 0, where the system can be set to heating for you.

  • Guest services directory

    Further guest information is available in our full Guest Services Directory which can be requested from reception.

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