| DMS provides the full spectrum of management services to owners, investors and funders of hotels.
The comprehensive scope of hotel management services provided includes:
- Finance - Hotel accounting and financial risk management, including implementation of strict internal controls which improve accuracy and accountability; control of cash; regular reports to asset owners
- Marketing & Sales - comprehensive assistance and direction in the areas of direct sales, email marketing, travel agent and tour operator contracts, affinity marketing programmes, cross referral initiatives and representation at international travel trade shows.
- Operations and Health & Safety - food and beverage planning, payroll management, management of and focus on ancillary revenues, conference and event management, leisure club experience, golf and spa management.
- Revenue Management - A complete analysis of all aspects of rooms revenue to include rate strategy, yield management processes and systems in place. The implementation of best practices through training and coaching to drive more sales and a review of all distribution channels to implement an action plan to increase production.
- Human Resources and Training & Development - management of HR resources, including training and career development
- Purchasing - a centralised purchasing service
- Information Technology - IT policies and decisions are managed from the DMS Central Office allowing hotels to focus on the business of hospitality.
In addition, regular and in-depth update presentations are made by the DMS team to all key stakeholders.
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